1. Trial and Early Cancellation
New subscriptions are eligible for refund requests within the initial onboarding period, subject to billing review.
Legal
Refund Policy
Last updated: March 10, 2026
2. Message Credits
Usage-linked message and conversation credits are non-refundable once consumed or allocated to platform execution.
3. Renewal Charges
Renewal fees are generally non-refundable after cycle start, unless otherwise stated in your signed agreement.
4. Enterprise Contracts
Enterprise billing, credits, and refunds are governed by contracted commercial terms.
5. Request Process
Submit refund requests to billing@sendzox.com with account details and invoice reference for verification.